The Perkins Restaurant and Bakery is one of the casual restaurant chains that you would like to visit regularly. In the US and Canada, they operate more than 400 restaurants. People love their bakery menu. In 2006, they had a merger with Marie Callender’s.
That is why you see freshly baked pies, cookie dough, pancake, muffin and pancakes.
Perkins believes in making their customers happy. So, they will do whatever they can to make sure they come back again. Further, these customers can also recommend their friends and loved ones too.
The Perkins Experience Survey
So, to improve their bakery menu and the business in general, they have the Perkins Experience Survey. Through this feedback forum, they can know the customers’ level of satisfaction when they visit one of the restaurants.
They will also know which areas of their service delivery need improvement.
If you are one of the Perkins customers, then the survey is something you would want to look at. You will have a chance to share what you feel about the last few dining experiences.
After the survey, you are bound to receive a coupon to use as a discount during your next visit. So, keep reading to know all about the Perkins Experience survey. We will show you the rules, steps and questions in the study.
You will also see how to provide feedback without going through the survey. This is vital for those who don’t possess a receipt but would still like to give feedback.
What are the Rules at Perkins Experience Survey?
If you want to participate in the Perkins Feedback survey, you need to know the rules and regulations involved. You also need to prepare a few items that will come in handy as you pursue the review.
If you know the rules and the tools to prepare, the survey will be very smooth for you. In the end, there is also a reward waiting for you. Here are the summarized customer review rules you need to know about.
Perkins Survey Requirements
The requirements are simple as usual to attract more customers into taking part. First, you need a recent receipt from one of the Perkins stores. If your receipt does not have the survey code, there is still another way to join it.
The entry details to the survey are indicated in the receipt. Other requirements include an internet-enabled device. It could be a smartphone, tablet, laptop or desktop computer.
For you to participate in the survey, you need to be a legal Canadian or US resident. It would be best if you also were 18 years old or above. One more thing, Perkins employees are not allowed to take part in the survey.
Other Perkins Survey Rules
The survey period begins on (Please insert the correct date. The timeline on the blog is backdated). Perkins allows only one person to participate in a month. Once you get the validation code, at the end of the survey, you cannot transfer it to other people.
The receipt in use should not be more than three days old from the day it was issued to you. After three days from the day you got it, the receipt will be invalid.
Perkins Survey Reward
As a reward for taking part in the survey, Perkins gives you 10% during your next visit. You will need to write the validation code you get on the receipt and present it in your next bill. That way, the cashier will deduct the amount from your bill.
NB: You cannot copy or transfer the validation code to someone else. You are also not allowed to combine the code with other Perkins’ coupons and offers. The discount you get is not valid on promotional items, Great Plates, Kid’s menu and Bakery To Go sales.
How to Take Part in Perkins Experience Survey
Once you have the requirements ready, the survey process will be straightforward. You just need a few steps to complete the review questions and get the validation code.
The code will then serve as a discount on the offer indicated on the receipt. There are two survey entry methods here. One of them is using the receipt. The other one is for those who don’t have the receipt.
If you have the receipt, proceed with the following:
Step 1: Go to the Perkins Survey website. The site will have the Perkins Restaurant, and Bakery logo on the top left part of the homepage. The top right corner will have the Perkins Guest Experience Program.
Step 2: Enter the Perkins Guest Survey code. It’s a 15-digit number located at the bottom of the Perkins’ receipt. If you would like to see a sample of the number on the receipt, click the link under the survey code part.
Now, if your receipt doesn’t have the survey code, follow the following steps:
Step 3: Visit the survey page or click the help link at perkinsexperiencesurvey.com. The survey page for the customers who don’t have the survey code is perkinsfeedback.com. Please retain the receipt. You still need some details from it.
Step 4: Enter the store and check numbers located at the top part of the receipt.
Step 5: Enter the date and time of visit as indicated on the receipt. That is how Perkins will know that you actually visited one of their restaurants. After that, click the green Start button to begin the survey.
After successful entry, proceed with the following steps:
Step 6: Fill out the survey questionnaire appropriately. Do not skip anything as you progress. Be honest when rating some of the issues asked in the study. You are also allowed to write a comment or suggestion relating to the restaurant business.
Step 7: Before ending the survey, Perkins gives you an offer to join their program. You can be receiving information and special offers from the Perkins that way. If you are willing, include your contact details. Write down your name, postal code, address and email.
Step 8: After finishing all the steps, you will get a validation code. Please write it down on your receipt so that you can redeem it when you visit Perkins next time. As a reward, you will get 10% in the next transaction.
What are the Questions at Perkins Guest Survey?
It’s also a good idea to know the kind of questions asked in the survey. If you have taken part in another study before, then it will be easy for you. They are all quite similar.
Perkins will ask you about the dining experience, food and service, and the condition of the restaurant. Here is a list of the questions you will find on the Perkins Guest Survey:
- Visitation Details: After entering the survey, the first question is about the name of the server. If can’t remember, please check your receipt. After that, select your type of visit. It’s either Dine In or Carry Out.
If you had a carryout, there is another question asking you about the food offered. Did you order it in person or over the phone?
- Overall satisfaction level: This is quite a common question asked by restaurants and businesses in general. You have to answer it as truthfully as possible.
- Interrogation: Here, you only need to choose a YES, NO or NA in every question. The first one is on whether the staff greeted you upon your arrival. Next, state whether the bakery case had the things you wanted. If you did not visit the bakery section, select NA.
Last part is on whether the employee thanked you for the visit.
- The service: Rate the services delivered. They may include the speed of checking out and serving. There is also a question on the staff’s friendliness.
- The order and restaurant’s condition: You will rate the accuracy of the food ordered, taste and temperature. How is the restaurant’s interior condition? What about the overall value of what you got out of the money spent?
- Retuning and recommendation likelihood: Would you return to Perkins in the next 30 days? How about your willingness to recommend someone within 30 days?
- Suggestions and comments: In this part, you are allowed to explain in words about your general satisfaction. You are also entitled to suggest or criticize something. The length of what you write cannot exceed 1200 characters. So, be short and straightforward.
- Areas needing improvement: Are there any areas that Perkins need to improve? You can select the fields you think they need Perkins’ management special attention. Should they focus on the time taken to settle the guests, or the waiting time before serving? Do have to simplify their system?
- Visiting frequency: Tell Perkins how many times you visit their restaurant in 30 days. It could be once, twice, thrice, and so on.
How to Share Perkins Feedback through Perkins Website
If you don’t have a Perkins receipt, but would still like to leave a review, there is a way out. You can submit the feedback via the main website. In perkinsrestaurants.com, there is a menu where guests are allowed to share their thoughts.
You can also comment about the Perkins E-club, the website or any other issue related to Perkins. Here is how to go about the feedback sharing process:
Step 1: First, visit the main site by typing www.perkinsrestaurants.com on your browser. You will find all the information you need about the business including the nutrition facts. You will also get offers on Perkins gift cards and MyPerkins information.
Are you interested in being one of their employees? There is a Careers section as well.
Step 2: Scroll down to find the Feedback menu. It’s at the bottom of the website pages.
Step 3: Select the kind of feedback you want to respond to. It could be a restaurant issue or a general one. There are also options to talk about the E-club, website or the dealership.
Step 4: Choose the type of feedback or comment you need to deliver. Is it about the experience at one of the restaurants? You are also allowed to give compliments or general comments.
Step 5: If you are complaining about a restaurant, then Perkins will forward your complaint to the specific restaurant. You have to indicate the Perkins store using either the ZIP code or the state. The city or street is also required.
After that, click the next button to see the search results. Each store displayed will have its number, address, distance and phone number. Click on the store you visited or are complaining about.
Step 6: Complete the details by indicating your time of visit. Choose the date and time via the calendar given. Indicate the time of visit too. If you are not sure of the time, click Time Unknown.
Step 7: In 2500 characters or less, tell it all. You can write a complaint, suggestion or just general feedback. If you have a problem with one of the staff members, you can also include your name.
You can also state whether you noticed the manager or not. After that, click the Next button to submit your feedback.
That is all about the Perkins Guest Survey and what you need to make sure it’s successful. If you follow everything here as we have put it, be sure to get that validation code. You can then use it to receive the 10% discount during your next Perkins stopover.
If you experience any issues with the survey after reading this blog, don’t hesitate to leave a comment below. We are always glad to help.