If you are an American who enjoys chicken, then you must know one of the Chick-Fil-A joints. It’s one of the fastest-growing chicken fast-food chain in America after other giants like McDonald’s.
Most of us stop there for a chicken sandwich, which is a popular item on the menu. As of now, they have more than 2000 outlets in the US. If you have been there already, then you can testify to the busy schedule the workers have.
This is combined with friendly customer service and the ability to allow innovation. Those are some of the factors that have attributed to their growth and success. No wonder it has become one of the largest restaurants that give you quick service.
Despite the growth, the chicken menu still rules in every Chick-Fil-A outlet. Now that it’s common to see a Chick-Fil-A joint, it means they have to take of many customers and workers.
That is why they now have a customer survey program that goes by the name MyCFAvisit. For the workers and those who wish to apply for jobs, there is also a portal for you. Here, we will look at how they handle both and still manage to stay at the top of things.
MyCFAvisit is the best stop for all customers who wish to give feedback about Chick-Fil-A. In exchange, you get free coupons to use during your next visit to one of its joints. To participate in the survey, all you have to do is visit mycfavisit.com and complete the process.
During the survey, MyCFAvisit presents close-ended questions that enquire to know about your overall satisfaction while at the restaurant. This way, Chick-Fil-A can collect valuable information about customer satisfaction and use it to improve their business.
Since not all customers would want to participate in the survey, that is where the free coupon comes in. Once you complete the survey process, you get a redeemable code as a reward of giving your feedback.
The reason why customers get free coupons at the end of the survey is to increase the number of participants. Another thing, it’s a good way of appreciating the customers.
Now, you may be asking how to participate in the survey. First, you need the last receipt you got after visiting Chick-Fil-A. So, if you don’t have it, make sure you keep one next time you visit one of its restaurants.
Once you have the receipt, you can now visit myCFAvisit.com and tell them about your experience.
Once you fill in the survey, Chick-Fil-A customer service will assess your feedback to what you feel and expect.
It is the best way for the management to know what their guests and customers need.
What Do You Need to Enter MyCFAvisit?
First things first. You need a recent receipt to enter the MyCFAvisit survey. Once you have it, you are liable to respond to the survey questions. Whether you are filling in for the coupon or just giving feedback, you need to provide an accurate response.
That way, your response to the customer experience becomes useful to the Chick-Fil-A management team. Another thing, you must be a legal US resident to participate. You also need to be 18 years of age or older.
The survey is provided in two languages: English and Spanish. It would be best if you were frequent in either or both to join. When participating, you need to make sure that none of your family members is working there. Furthermore, the staff is not allowed to take part in the survey.
Once you have verified the above requirements, prepare the following:
Your receipt: Whenever you visit Chick-Fil-A, you will get a receipt from the cashier. You also get a receipt if you purchase via the drive-thru. Once you get the receipt, check if it has an invitation to the survey.
The survey code is a 22-digit serial number on the receipt. You will need that number to open the customer’s survey portal.
An internet-enabled device with proper internet access: Here, we recommend using a computer (laptop or desktop) to access the survey website. It will have an excellent visual for the eye. The portal is however compatible with tablet and smartphone screens.
So, as long as the device has a reliable internet connection, you will have no problem filling out the survey.
How to Participate in the MyCFAvisit Survey
Now, do you have your receipt? Good, because that’s the only thing you need to participate in the survey. It will take you a couple of minutes to finish up, but that should not worry you. There is a coupon reward at the end.
Here are the steps you need to get it done:
Step 1: Visit the online survey portal by typing www.mycfavisit.com or visit www.mychickfilavisit.com website. These are the official URLs of getting to the survey portal. You can decide to go English or Spanish depending on the language preferred.
Step 2: Enter the survey code provided on your receipt. It has 22 digits on it. Input the numbers in the provided fields on the website to proceed.
Step 3: Select how you order the meals at Chick-Fil-A. There are four options provided, and they all correspond to how they provide the service. Once you choose your order method, go to the next step.
Step 4: Fill out the survey questions provided. They all reflect on your experience while visiting one of the Chick-Fil-A restaurants. Most of them will have a rating scale. You just need to select the most appropriate one depending on your experience.
One more thing, your answers should also be honest.
Step 5: Once you have answered all the questions on the survey as required, you get the coupon reward. Write down the code provided on your receipt. After that, you can use it next time you visit Chick-Fil-A to get a free chicken sandwich.
NB: The reward in the survey is bound to vary. The Chick-Fil-A team will inform about the survey’s award via the survey invitation on the receipt.
How to Give Feedback to Chick-Fil-A without Participating in the Survey
If you don’t have the receipt to enter the survey program, there are other ways to give feedback. That means going to the official Chick-Fil-A website. Here, you can rate the satisfaction and also ask questions or criticize your experience.
On the main website, Chick-Fil-A does have a place that you can use to contact the company. If you provide feedback using this method, the fast-food restaurant will still recognize it as a valuable feedback.
Here is how you go about providing the customer feedback without the receipt:
Step 1: Go to the Chick-Fil-A website or type www.chick-fil-a.com on your browser. Here, you will get to see all the information related to the restaurant. It’s also here that you will be able to access the Contact Support page.
Step 2: Click on the contact us link at the bottom of the page. This will take you to a page where you can submit feedback to the Chick-Fil-A team.
Step 3: Press the Send Feedback button to write a comment. Here, you can criticize, suggest, or ask questions. Before you ask anything, it’s essential to go through the Chick-Fil-A FAQ section first. That way, you will not ask a question that already has an answer.
Step 4: Chose one of the feedback options provided. Your choice should be based on the feedback you want to give. The first one is for those who need to comment about the dining experience. The second option is related to technical assistance.
The third option is about Inquiry and Comment, which allows you to leave an opinion about the restaurant.
Once you have done that, proceed to the next page by clicking the red button.
Step 5: Specify the location of the restaurant you visited by selecting the correct values from the dropdowns. Here, you need to choose the restaurant’s location, city, and state.
Step 6: Provide the details of your transaction. Here, you should mention the date and time of visit to the restaurant under description. You call also tell on whether you were dining, getting a take-away, ordering via the drive-thru, or the catering service.
Step 7: Here is where you provide your personal information. Since this is not an open survey, then you will need to provide your details. Chick-Fil-A will require your name and address.
You will also need to fill in your telephone number and email ID, which you also have to confirm. The website may also enquire about the transaction numbers. To provide them, check on the receipt given during your last visit.
Step 8: Now, it’s time to write the feedback. Here, you can write what you feel about the restaurant, criticize or make a suggestion. Your comment should not exceed 1500 characters, so make sure it’s short and to the point.
What Are the Questions at Chick-Fil-A Survey?
These are the questions you will see on the survey:
1) Type of visit: Dine-in, delivery, or drive-thru
2) Overall satisfaction during the stay: Describe your feeling when dining. Either happy, satisfied or disappointed
3) Rating the particular matter relating to Chick-Fil-A: Specify whether the employee was attentive, food temperature and taste, portion, cleanliness, and neatness.
4) Yes and no queries: Answer yes or no on how the staff prepares your order and whether they did it as requested.
5) Commenting: You can share your experience in words (up to 750 characters). Share your critics, suggestions, or complaints in this section.
6) Returning and recommendation: Here, you can state your likeliness to revisit the restaurant in the next 30 days. Chick-Fil-A also requests to know whether you can recommend them to a friend or relatives.
7) Agreeing or disagreeing: Agree or disagree on whether Chick-Fil-A supports the local community. Also, there is the question of whether Chick-Fil-A builds a positive relationship with its visitors.
8) Your visiting frequency: Answer on how many times you go to Chick-Fil-A in a period of 30 days. The team also likes to know how many times you go to other fast-food restaurants.
9) What’s your Chick-Fil-A visiting reason: You may have gone to one of the outlets because it’s a new joint in town. Someone may have recommended it to you. It may also seem like a nice place to be. Did you see a special offer somewhere? You can state that too.
If none of the above fits your description, you can write another reason.
How to Apply for Jobs at Chick-Fil-A
This section applies to those interested in working at Chick-Fil-A. Here is how you go about the application process:
Step 1: Visit the official website or type www.chick-fil-a.com on your browser. Here you will see the job opportunities that Chick-Fil-A provides.
Step 2: To see the opportunities available, click on Career. Next, select the job type, which includes corporate careers or restaurant jobs such as cooks, crew, and cashier among others.
Step 3: Click on the job category. The options include Internship, Entry-level Professional or Experienced professional among others.
Step 4: You have the option to search for the interest position based on the restaurant location. You just need to enter the job title and workplace location.
Step 5: Apply for the job by filling in the job description and submitting your profile. After that, wait for the feedback.
Benefits of Working at Chick-Fil-A
ü Learning about management and leadership: Chick-Fil-A trains you on how to manage and lead once you start working at the restaurant. They have programs to assist you in administration.
ü One-day off: Chick-Fil-A does not open on Sundays. That means you have a day off to spend time with friends and family.
ü Getting a scholarship: If you would like to continue with or further your studies, Chick-Fil-A can help you do so. They give up to $25,000 worth of scholarships in more than 70 colleges around the US.
ü Great environment to work in: With Chick-Fil-A, you have a chance to work and grow your connections. The co-workers are friendly and are always willing to work together.
ü Free meals: Yes, you get free meals when working with Chick-Fil-A during your shift.
ü Finding your career path: As you work, you also get a chance to learn new skills and grow professionally.
How to Get a Free treat From the One App
Chick-Fil-A has an app that you can use to order meals. In return, you get to redeem certain gifts depending on how many times you order. Here is how you can get the free treat via the Chick-Fil-A One app.
Step 1: Download the Chick-Fil-A One app on your mobile phone. It’s available on Google Play and App Store.
Step 2: Use the One app to order and pay. You only need to select the nearest Chick-Fil-A restaurant and pay via the app.
Step 3: Accumulate the number of times your order and pay. There is a circle indicator on the app that shows you when to redeem a treat.
Benefits of Using the Chick-Fil-A One App
ü You can order at any time you want without waiting for a queue
ü You can customize your order, depending on the preferences. The options include adding onion, cheese or lettuce among other things.
ü You can pay for your order via the One application. Reloading your balance on the app is doable using your debit or credit card, Apple, and Android Pay.
ü You get a chance to redeem a treat depending on how many times you use the application. The circle indicator needs to fill with red colors. There are three status options. They include expired, available or redeemed.
How to Subscribe for Chick-Fil-A Newsletter and Get Chick-Fil-A Coupons
This is the last section for those who would like to get news and updates about Chick-Fil-A. You also get updates on free coupons that you can use during your next visit. Here is how to go about it:
Step 1: Go to www.chick-fil-a.com and take a look at the menu list. Once you have located ‘Email Insider,’ click on it. Another option is to visit www.chick-fil-a.com/Email-Insiders to get it.
Step 2: Enter your name and email in the spaces provided. Chick-Fil-A will be sending the news via email, so you have to enter a valid one.
Step 3: Enter your state and Zip code so that Chick-Fil-A can know which restaurant you frequent. Next, provide your Date of birth details. Chick-Fil-A can use that to surprise you.
Step 4: Verify that you are of 18 years and above.
Step 5: Fill in your interests. Chick-Fil-A has choices that include Family Activities, Leadership Building, Development or Healthy Lifestyle, Sporting Events and more. Once you choose, click on the Subscribe button.
Step 6: Add a Chick-Fil-A email contact, which is firstname.lastname@example.org to subscribe to the newsletter.
How to Reach Chick-Fil-A Customer Service
Now, if you don’t want to use the website to contact customer service, there are other ways to reach out. You can use the phone or mail options. Here are the contact details:
Phone: 1 866 232 1040
Mail: Send a letter to Chick-Fil-A Customer Service Office.
P.O BOX 725489, Atlanta
Georgia 31139 – 9923