Listening to your customers is vital in business growth and development. Logan’s Roadhouse knows this, and that is why they engage their customers in surveys. To improve their restaurant business, they need the customers to fill in the study after the visit.
It’s also in the survey that Logan’s Roadhouse awards its customers for participation. So, are you a regular at Logan’s? Then you need to know and take part in the Loganslistens customer survey.
After reviewing the restaurant, you get a redeemable coupon to use during your next visit. As for the questions, they are easy to answer, and they relate to your Logan’s visit. So, take your five minutes or less to answer the survey and get a coupon in the end.
A little History on Logan’s Roadhouse Progress
Logan’s Roadhouse is the one stop for anyone who needs free peanuts before buying the steak. It all started in Lexington, the US, in 1991 as a small restaurant. The names behind the venture are Dave Wachtel and Charles McWhorter.
They, however, switched the headquarters to Nashville, US. Since then, they have grown to operate 230 stores in 23 different states. The decoration in their restaurants can be described as retro on an average level.
They then complete it with free peanuts on every table. Although modernization has somehow ruined their decoration culture, in some of the restaurants, the vintage call is still beckoning.
Once you get to Logan’s Roadhouse, you get free peanut buckets and grilled steak. They also include some of the best American meals.
What are Loganslistens Rules and Requirements?
Loganslistens customer survey has rules and regulations that you need to heed for successful participation. They are however simple to understand. Once you follow them, the survey process will be a piece of cake.
The rules involve the following:
- You need to purchase at one of the Logan’s Roadhouse restaurants to get a receipt. The receipt will have an invitation code that will allow you to join the survey.
- There is no expiry date on the receipt. On the other hand, it’s advisable to use it as soon as you get it.
- The entry to the survey is free. Once you get the coupon, you cannot redeem it for cash. It can only be used on the special offers provided by the Logan’s at the restaurant you visit. The reward at the restaurants may also vary.
- The coupon you get after the Loganslistens survey can only be used once, during your next visit. You will also get a reward from Logan’s only after making a purchase.
Well, those are the rules. We hope they are as simple as we depicted them to be. Once you grasp them, now take out your receipt and go ahead to join the survey. If you don’t have the receipt, don’t worry about it.
You can participate next time you get a receipt from one of the restaurants.
Once you know the rules, you can now prepare the things you need to join the Loganslistens survey. So, go ahead to now to get the following in order:
An Internet-Enabled Device
The customer survey is available online. That is why you need a smartphone, tablet, laptop, or desktop with internet connection. It’s, however advisable to use a laptop or desktop for a better display.
A Valid Logan’s Roadhouse Receipt
You may have visited Logan’s or not. The key here is having their receipt. You may retain yours after purchasing, or you can get one from a friend or relative who was at the restaurant.
The receipts from Logan’s contain a 16-digit serial number that serves as the invitation code. That is what you will need to join the Loganslistens survey.
Spanish or English?
If you have an understanding of either or both, then you are good to go on with the survey. Once you choose your preferred language, the rest of the survey will come with the selected language.
What are the Steps to Participate in Logan’s Survey?
After your Logan’s Roadhouse visit, you can give your opinion about the experience via loganslistens.com site. The survey process is very simplified. With a proper internet connection, you can handle the questions like a pro in less than 5 minutes.
To start answering the survey questions, make sure you have the receipt with you. The serial number on it is required to start the review. That means you cannot participate without it.
Once you have the receipt, and an internet-enabled device, then proceed to the following:
Step 1: Visit www.loganslistens.com via your browser to see the survey homepage.
Step 2: Choose your preferred language. The default one is English, but there is Español, as well. If you prefer Spanish, then click on the Español link.
Step 3: Enter the 16-digit serial number on the blank box provided in the middle of the page. You will find it on the receipt. After that, click on the Start button.
Step 4: You will see a page that prompts you to agree to continue with the survey procedure. Agree to the steps and click the Next button.
Step 5: There are about 25 or fewer questions to answer. In almost all, you just have to click on the point that expresses your satisfaction level. One of the questions will need you to elaborate your feedback in 1200 characters.
You can use that part to explain what you feel about Logan’s Roadhouse. Be brief and to the point when typing the response. You are also free to criticize, suggest, complain or compliment.
Step 6: Once you have completed answering the questions, you will see the coupon validation code. Please write it down on the receipt you just used to enter the loganslistens survey. It’s a 5-digit number.
You can then redeem it only once the next time you visit the Logan’s. After using it, it’s not valid anymore.
What are the Topics of Logan’s Survey Questions?
In case you are wondering what questions are on the survey, then here is a leakage for you. In all but one, you will see the scales where you need to rate your satisfaction. There are 2-5 scale points in each question.
Here is what the questions need from you. Read through as you prepare your answers before joining the survey.
- Rate your overall satisfaction with what you experienced at Logan’s Roadhouse restaurant.
- The time of the day, you visited Logan’s.
- Your sitting position during the visit.
- Was it your first visit to the restaurant?
- Did you order a steak entrée?
- Any problems you may have encountered during the visit.
- Greetings at the door and if the staff was friendly.
- Restaurant’s cleanliness.
- Your server’s courtesy and friendliness.
- Was the server attentive?
- The restaurant’s atmosphere.
- How long did it take to get your food?
- The restroom’s cleanliness (if you visited them).
- The food’s taste
- The value of money on what you paid for
- Have you visited Logan’s restaurant in the last 30 days?
- Have you recommended anyone to Logan’s Roadhouse restaurant in the last 30 days?
- Tell the Logan’s what they could do to improve your experience next time you visit. This is where you need to type the 1200 characters.
- Did the manager at the place visit your table?
- Including the recent visit, how many times have you dined at the Logan’s in the past 30 days?
- Would you like to get news, email newsletters and special offers from the Logan’s Roadhouse?
Those are the questions you need to answer in the loganslistens customer survey. After completion, the validation code will appear. Make sure you answer the questions honestly. Logan’s will use the information you give to improve their business.
That is why you need to be as truthful as possible.
How to Sign Up Logan’s Roadhouse VIP
Would you like to join the Logan’s Roadhouse VIP club? Then you get a chance to join the members who call themselves the Road Crew. Now, the Road Crew members are those who love going to the Logan’s.
They also enjoy exclusive offers such as a $5 discount on $20 or more purchases. Being one of the Road Crews also means getting menu updates all year round. That way, you are always informed about the latest at the restaurant.
You will also be the first one to know about any offers at the Logan’s. To get such privileges and more, follow the steps below to join Logan’s VIP status:
Step 1: Go to the official Logan’s Roadhouse website by typing www.logansroadhouse.com on your browser. You will see an awesome homepage with exciting things on the navigation bar.
Step 2: Locate the Logan’s Roadhouse VIP link, then click the Roadhouse VIP menu or Sign Up, still on the menu. You will be taken to a page with blank fields requiring you to fill them.
Step 3: Fill in the details as required. They include your first and last names, email, your date of birth details, your address ZIP code, your favorite store location, and the phone number.
After that, tick a box below the phone number to receive offers and updates via text messages. In each text, you can text HELP to get more information. You can also text STOP to cancel receiving the updates.
How to Submit Logan’s Feedback at logansroadhouse.com
If you don’t have a receipt but would still like to give feedback, it is also possible. The only difference here is that you will not get a coupon. To share your review, suggestion, complain or compliment, follow the steps below:
Step 1: Go to logansroadhouse.com, which the main Logan’s website. Before you submit anything, it’s vital to look at what is on the site. You may find the answer you are looking for via the information provided.
Step 2: If you don’t find what you need, then go back to the homepage and click on the Contact Us link. You can also find it at the top of the current page.
Step 3: The link will take you to a page where you need to fill in the blanks. Fill in the information as required to proceed. The areas needing the details include:
Your Contact Details
- First and last names
- Email address. You will also confirm it in the next input box
- Phone number
- It could be your home address, Suite, apartment or Unit Number
- City address and ZIP code
- Also, let Logan’s know if you would like them to contact you or not
You will fill in information which involves the following:
- How you were served. Did you dine, order to go, did not visit or unknown.
- Your visiting date and time at the restaurant. If you cannot remember the day and time, then tick the box that says you are unsure of the time.
- State your city, state, ZIP code, and the restaurant’s code. You can find the restaurant’s code on the receipt. If you don’t have one, then you can search for the restaurant’s location.
Type of Feedback
Here, you will select whether you want to comment on experience, suggestion or request among other issues. Whatever you want to talk about, you will need to choose a topic from the list provided.
This is the last part. You will need to type in 2000 characters at most to explain what you need to tell the Logan’s. Where necessary, you can upload files as proof of what you are saying.
Once you have finished filling in the needed information, click on the Submit button.
NB: For you to submit such information, you must be 13 years of age or older.
How to Contact Logan’s Customer Service
Submitting your feedback is very beneficial to Logan’s Roadhouse. If you, however, need something else such as a favor, or directly contacting the customer service, that’s also okay.
Here is how you can reach Logan’s Customer Service:
Contact Us Via the Main Website
You can use the Contact Us feature on the website to reach the Customer Service.
If you need to find the location of Logan’s restaurant, then you can use the ‘Find a Location’ link on the menu. You can also visit http://locations.logansroadhouse.com/ to get the place.
Reach the Customer Service via the phone by dialing (844) 6LOGANS. If you need to contact Logan’s employee relations, call (877) 644-6905 to get a quicker response.
You can also send a letter to the following address details:
Logan’s Roadhouse, Inc.
3011 Armory Dr. Suite 300
United States – 37204
You can also use social media to reach them. This is not, however, part of what the customer service can use to contact you. On the other hand, social media can serve as a place where you can express your thoughts about the restaurant.
You can reach Logan’s via the following platforms: